Resolving Conflicts With People Essay

AbstractConflict in the ca-caplace just seems to be a fact of life. There be situations where polar people with different goals and needs engender come into conflict. And if the conflicts are not fixed they tramp be intense personal animosity between individuals involved. There are bound to be differences, arguments and conflicts in the fail place and conflict colonisation is an essential skill that a person should comport. This is a skill that is sup repose or acquired through experience and learning from others.Resolving ConflictsOver the age I have been involved in situations where there were arguments, differences in smell which all usually resulted in a conflict of some sort. I think conflicts also have magnitudes and the scale of a conflict and how central the situation is to the frolic can also dictate how and when it is resolved. In this composition I will describe whiz of the situations where I was involved in a conflict, what transpired and how it was resolve d. A couple years ago I strand myself in a situation at resolve where I was not happy with one of my colleagues. I was ab forth to go on a month log vacation and after a conversation with my charabanc he designated a colleague as my backbone up and suggested I updated them on things I was produceing(a) on and what they needed to do to agree the work progressing eon I was gone. Basically my job is to sustainment airlines by responding to questions and issues that they have about the Airplanes that by company sells to them.This was a actually deprecative part of what the company did and was part of supporting customers to keep them happy and potentially buy from us again in the future. So I plan a meeting with my colleague and we talked about all the projects I was working on, the status of the projects, what needed to be through with(p) to complete the project and how to support the new incoming projects. I told him about the issues I was having with some airlines, the stain of contacts and how to best r apiece them to resolve the issues. There was a specific node that had a very urgent issue that needed to be resolved and I relayed to my colleague the status and told my colleague the deadline for the inquiry was near and he needed to close out the case before moving on to anything else. When I got back from vacation about a month later, I realized that a lot of the cases I was working on were calm down open and even worse the deadlines had passed and the customers had not gotten the chemical reactions they needed to keep operating(a) the planes.When I asked my colleague about the situation he explained to me that he was very busy and was not able to spend a lot of while working on the issues that I had left him to take care of in my absence. My initial perception was that my colleague was irresponsible and unreliable. I was very bilk and angry because a lot of customers were disappointed and unhappy because of the lack of response from my co mpany. This burden fell on me because everyone knew it was my responsibility to respond to the customers and I was unredeemed for the dissatisfaction on the part of the customers. From my colleagues point of view, the manager asked him to step in a back convey for me while I was out, he was told to still work on things that he needed to do and also back fill for me at the same prison condition. The manager had told him that I was going on vacation and he would need him to keep any eye on the things I was working on but still make accepted he worked on his projects.My colleague decided to prioritize himself and chose to do most of his work rather than prioritize to see if any of my cases were urgent and respond in a timely manner. Ultimately his perception was that he just had to do a little fleck to get my work moving on but was not responsible for making sure that all my work was completed in time. I asked my coworker why he had not helped the customers and he explained to m e that he was everyplaceworked and did not have enough time to get the job done. I decided to confront my coworker because it bothered me and I plan it was snap off to air the grievances in the open than to let them fester. I was very flutter and told him I thought he could have done a separate job and I felt his job ethic was pretty pernicious because this was work he was supposed to have done. There was a bit of an argument and some harsh words were exchanged. The argument centered or so me thinking he should have done to a greater extent to make sure my work load was progressing while I was gone, and his main response that he could not manage my work load and his at the same time and be as productive as I expected him to have been. We were able to resolve the conflict before it escalated without, having any long term grudges against each other.Some of the moderatenesss the conflict was resolved was because we spoke calmly to one another and tried not to be aggressive. I h ave learnt that auditory modality to the other persons point of view helps to understand their position and see things the way they had understood it. The main reason for the conflict was miscommunication on the managers part. The manager told my coworker to do what he could to help out when he could when I was gone, by what I thought my manager told me was that my coworker would be taking over for me while I was gone. So I had different expectations for what I thought my coworker was going to help me with. We both spoke to our manager about what had transpired and how the miscommunication had moved(p) the current workload, he understood our individual points, apologized to both of us and incomplete of us was blamed or held responsible for the late responses to the customers.The main reason why we were able to resolve the conflict and have the desirable outcome, is the verity is that it can take time to reach a win-win solution, and we did not wishing to spend hours trying to d ecide who was wrong or right. There was change magnitude understanding, increased cohesion and improved self knowledge between us which made settle the conflict much easier than if we had not agreed resolving the conflict without placing blame was our priority. Communication and the willingness to listen is very important in resolving a conflict, however, if the conflict was not handled effectively, the result could have been damaging to the cohesion of the team and perception that we had of each other. Talent is wasted as people disengage or are dissatisfied with situations in the work place and its easy to end up in a vicious downward spiral of negativity and recrimination. There was no conk out solution to how this conflict was resolved, but one thing that could have been done differently was to increase communication with the manager and involved the manager when my coworker and I had the meeting.This way the manager would have been able to set expectation for each of us and cleared up any competition. But because we both received instructions separately we both interpreted differently and that cause confusion. The believe level between my coworker and I actually increased after this incedent, because after communicating with him more I got to know him on a more personal level and understood that he had a very sober work ethic and was only doing what he was instructed to do.What could have helped come to a better outcome is sending emails to the customers letting them know I was out of town and that even though somebody was standing in for me while I was gone I would do my best to follow up with anyone who had not received help by the time I got back from vacation. I would also have sent an email to the manager flesh out my interpretation of his instructions and reiterating his expectations from my point of view. Last thing I could have done different is to document the transition plan of things that my coworker needed to do and sent it to my cowor ker and manager to make sure that everyone was on the same page.ReferencesArnold Anderson. (nd). work Examples Of Workplace Negotiation. Retrieved from http//smallbusiness.chron.com/workplace-examples-conflict.negotiation-11402.htmlNaomi Drew. (nd).Six Steps For Resolving Conflict Retrieved fromhttp//www.learningpeace.com/pages/LP_04.htm